All prices and amounts shown on this Site are in Thai Baht (THB), unless otherwise noted. All prices set forth on the Site and stated herein are based on current costs and subject to change without notice and payment amounts and other terms may be subject to additional agreements between User and PTD.
If a User submits an order on the Site to purchase printing products, mailing services, design services or other services, the User agrees that any and all charges, taxes and shipping/handling fees, and postage, will automatically be charged to the credit card or paid by User with an approved payment method.
Production of all items ordered is subject to the terms outlined below in the “Printing Turnaround Time” section and will not begin until an order is fully paid, including shipping and handling fees, if applicable, except where PTD has explicitly agreed to special delayed payment terms (e.g. Net 30) with the User prior to placing an order. Users who have delayed payment agreements with PTD must provide payment in accordance with the terms of their applicable payment agreement(s).
Once the print file(s) associated with an order have been approved by the User as described below in the “Printing Turnaround Time” section, the order will be “In Production” and no changes will be permitted to the print files, job characteristics, or printing turnaround time. After an order is In Production, the entire amount of the order along with applicable VAT and shipping/handling fees shall be deemed fully paid and non-refundable, except as provided for in the Return & Refund Policy below. Additional Service Fees, List Purchase and premium and express carrier Costs are non-refundable. Except as provided for in the Return & Refund Policy below, any payment received from the User shall be deemed fully paid to PTD and non-refundable at a rate of twenty percent (20%) for each calendar month that passed after the date of the User’s initial submission even where the print job never reaches the “In Production” or shipment phase due to no fault of PTD (e.g. User fails to respond to approval of proof/print job, User fails to provide information to complete the print job or shipment, User otherwise fails to cancel his or her order prior to reaching the “In Production” phase, etc.).
At printsdock.com, we strive to provide our Users with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department at [email protected].
All policies are subject to change without prior notification. Defective product refunds and reprints shall not exceed the amount paid by the User or ฿30,000 (whichever is less). Determination of defect is at the sole discretion of PTD. In most cases, Users will be requested to send digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to ฿6,000. Turnaround and shipping for reprint orders will vary depending upon available corresponding production capacity and manager’s discretion.
If your order is printed late, you will receive 20% of the total value of the order back for every day late, up to the total value of the order. Should your order qualify under the “On-Time Guarantee”, please see the Target Arrival section below.
please submit a claim with job information and mentioned proofs to [email protected]
An order may not be canceled once it is “In Production”. If the order is still in the preflight or proofing stage, it may be canceled subject to the following fees, when applicable:
Orders placed, paid for and then canceled before 5pm PST on the same day may be refunded in full or booked as store credit to be applied to future orders;
Orders below ฿3,000 will not be subject to cancellation fees;
Orders from ฿3,000 to ฿15,000 will be subject to a ฿500 cancellation fee;
Orders ฿15,000 and above will be subject to a cancellation fee of 3.5% of the full order amount.
If you are Tax exempt, you need to send or fax to us your tax exemption certificate.
If, after the User has paid the invoice, it is determined that more tax is due, then the User must promptly remit the required tax to the tax authority or immediately reimburse the provider for any additional vats paid.
We may offer certain promotional codes, referral codes or similar promotional coupons (“Promotional Codes”) that may be redeemed for discounts, or other features or benefits related to printsdock.com, subject to any additional terms that we may establish. You agree that Promotional Codes: (a) must be used in a lawful manner; (b) must be used for the intended audience and purpose; (c) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public forum, coupon collecting service, or otherwise), unless expressly permitted by us; (d) may be disabled or have additional conditions applied to them by us at any time for any reason without liability to us; (e) may only be used pursuant to the specific terms that we establish for such Promotional Code; (f) are not valid for cash or other credits or points offered via printsdock.com; and (g) may expire prior to your use.
If requested, an online proof will be available for your review after we have received your files for print. Actual time may vary depending on our current workload. Jobs with proof requests will not be sent to press without your approval unless the proof approval is explicitly waived. Should you not approve your proof, we will print it as is and are thereby not at all responsible for the final quality or accuracy of the product. It is the User’s responsibility to log in to their account and review their proof. We are not at all liable for delays in the order caused by User’s non-approval of the proof. We do reserve the right to, at our discretion, make minor changes to the proof and product as needed for the efficacy of printing.
An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues, nor do they show color change from RGB or Pantone to CMYK.
The proof must be treated as independent from the original submitted file and carefully reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation or image placement. User is fully responsible for all that is contained in the final approved proof.
printsdock.com offers hard copy proofs which show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and must be requested by the User when the print order is made. Hard copy proofs are printed on a substrate different from the actual paper stock and while its main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV, etc.) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper.
The request for a hard copy proof may involve an additional fee and extend the amount of time needed to complete the job. For orders where a hard copy proof has been requested, the approval must be received by PTD on or prior to our published cut-off times. We will make every effort to match colors in production when a hard copy proof is requested. However, it is the User’s responsibility to determine if they need a hard copy proof with their print order.
printsdock.com will reproduce color from submitted print-ready files as closely as possible but cannot exactly match color and density (as viewed in a 5000K light booth). Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with printsdock.com, you understand and agree to this limitation. We will do our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Application of UV coating may alter the appearance of the printed colors. Orders submitted with a UV coating are done so under this understanding; we are not liable for the final color appearance of a UV coated product.
PTD is not liable for errors in a final product caused by any of the following reasons:
Our dedicated prepress department reviews all submitted artwork files prior to printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files thoroughly before submitting to printsdock.com. PTD is not responsible for any issues as to orientation or alignment of the pages of your submitted artwork. By submitting the artwork to printsdock.com, you represent that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.
Under these Terms, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, nudity, any material that could at all give rise to any civil or criminal liability under applicable law; and any material that could at all infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We reserve the right to, and will refuse an order based on foregoing reasons or for any other reason which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of the material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
printsdock.com may also provide artwork design tools which offer a limited number of elements, including fonts, icons, color schemes, and design effects. We reserve the right to use and offer all such elements to other parties in the future. Other Users of the Site may use the same design tools to create images that may have similar or identical combinations of these elements. PTD provides no warranty of any kind that artwork created using the design tool will not infringe, or be subject to a claim of infringing, on the trademark, copyright or other rights of another party; it is solely your responsibility to obtain the advice of an attorney regarding whether any image, mark, logo name or design is legally available for your use, in general and circumstance, and does not infringe on another party’s rights.
We may, based on our sole discretion, apply limits to the maximum number of days that we shall retain designs or other uploaded files, as well as the maximum storage space that we would allocate to such files. PTD is not responsible for the deletion or failure to store any file whether uploaded or designed on our website. We reserve the right to delete any file stored which has been inactive for an extended period of time defined at our own discretion, or for any other reason, without prior notice.
Printing turnaround time begins only after we have received your print-ready files, approval for your proof, and full payment for your order. If you have chosen to waive your proof approval, printing turnaround time begins after we have received your print-ready files and full payment for your order. For orders that do not have complete digital source files, or have files that are not print-ready, printing turnaround time will begin after we receive acceptable print-ready files regardless of when payment was made.
Orders with a turnaround time that is greater than or equal to 1 business day must be paid, print-ready files received, and proofs approved by 6:00 P.M. for printing turnaround time to begin the next business day. For instance, an order for two-day printing turnaround that you submitted at 3:00 P.M. and approved by 6:00 P.M. on Tuesday will be shipped out of our facility by end of business Thursday. If you approve a proof on your Next Day Turnaround order by 6:00 P.M. on Tuesday, it will be sent out of our facility by Wednesday end of business day.
Orders with a same day printing turnaround time that are for same-day delivery (selected areas) must be approved by 10:00 A.M. Orders with a same day printing turnaround time must be approved by 10:00 A.M..
Please note that there is no production or shipping on Saturdays, Sundays and holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, while Printing turnaround time includes printing, cutting, and binding, it does not include design, mailing, or shipping transit times. You should allow additional business days for delivery depending on the shipping method you selected. The estimated printing turnaround time advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays, and holidays.
Printing turnaround time for jobs with print-ready files, approved proofs, and payment is guaranteed. The exclusive remedy for failing to meet a deadline is limited to a 20% refund for every business day of delay (up to the maximum refund amount per the Return & Refund Policy above). PTD will not be responsible for shipping-related costs on orders that do not go out by the due date.
All shipping may be done using Flash, Kerry, Thailand post and other domestic freight carriers. PTD reserves the right to use the most appropriate carrier for the required transit time and destination. When choosing a shipping method, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by the carrier. For instance, a product shipped Two Day service and picked up on a Thursday would be delivered by end of day Monday.
PTD’s responsibility is only limited to preparing your printing order and turning it over to the carrier for shipping. Shipping transit times normally takes 3-5 days and may vary upon shipping carrier. PTD assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
Pick up orders will be kept for 30 days from the send date of the pick-up notification email. If the order has not been picked up from PTD’s facility within 30 days, it will be recycled.
PTD reserves the right to modify the shipping option selected by you and retain any related difference in charges between shipping options, where PTD completes the job prior to the turnaround time selected by you and there will be no adverse material impact on the target arrival date (see Target Arrival section below).
Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. Both printing and shipping times are based on business days only and do not include weekends or holidays.
For example, a product with a printing turnaround time of two business days and a shipping method of Two Day service would have a target arrival date of four business days after your files have been sent to production.
The cut off time for accepting files is 9:00 A.M.. If we receive print-ready files, proof approval, full payment and have successfully validated your delivery address by that time, we will commit to printing and shipping your product within the selected timeframe.
If you have requested a Hardcopy Proof, factor in approximately six business days just to receive and approve your proof. For Next Day Hardcopy Proof, factor in an additional two business days.
Please understand that target arrival dates are estimates, not guarantees; the “On-Time Guarantee” requires artwork to first be approved and print-ready, and does not apply to freight, direct mail, custom orders, or delays due to 3rd party shipping/delivery carriers.
All complaints must be registered within 24 hours of receipt of your final printing job. If we determine that your job contains manufacturing errors and/or defects, we will rerun your job at no charge.
All materials we create in producing your printed product are the property of PTD. Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product will not be used in any national advertising without your prior written consent.
These Terms, together with the Privacy Policy and those terms and conditions incorporated herein or referred to herein, constitute the entire agreement (collectively, the “Agreement”) between you and each Covered Party relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site.
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